Value Assurance Policy

Value Assurance Policy

Occasionally, due to the realities of the flower industry (such as temporary regional product shortages), we may have to slightly modify arrangements in order to deliver the best quality product on the date requested.

Please keep in mind that the vast majority of orders will be delivered as displayed and we will only substitute when absolutely necessary.

However, if substitution is the only option, we will guarantee that:

  • The delivered product is the same size or larger.
  • The delivered product bears a close resemblance to the product ordered.
  • The delivered product is of equal or greater value than the product ordered.
  • All substitutions will be made with theme and value in mind.

In the event that you are not completely satisfied with the product delivered, please contact us so we can make it right.